Acorn Group London -

RESERVATION PROCEDURE

Please contact our offices by telephone,email or fax to find out about availability in our buildings. You may hold a booking on a flat for up to 2 days, at Acorn's discretion. Bookings are confirmed upon receipt of written confirmation and payment of either the full balance or a 20% non-refundable deposit, depending on how close to arrival the booking is made (see 'Payment' section below for full details).

STAY:

Minimum stay 3 nights – Janet Poole House minimum stay 1 night

Check-in time: 2.00 pm

Check-out time: 10.00 am

Keys available 24 hours per day (after 2pm check-in time) at nearby office close to British Museum; full details regarding key collection are provided at time of booking.

Transfers and meals are not included in the cost. All extras must be paid for during your stay. The majority of our apartments have a telephone line into which calls may be received but in order to dial out, a pre-paid telephone card is required. This can be purchased from most local newsagents.

If there are any problems within the apartment during your stay please call 0800 328 8297 (this is a free phone number when calling from your apartment).

PAYMENT:

Full payment must be received six weeks prior to arrival date.
If payment is not received Acorn on the due date, Acorn reserves the right to cancel the booking immediately upon notice.
For bookings made less than 21 days prior to arrival, payment can only be made by card or bank transfer.
Payments will be automatically taken by Acorn using credit card details provided on booking form unless we are specifically instructed otherwise at lease 3 working days prior to due date.
Invoices paid by credit card will be subject to a 3% surcharge on all transactions including the deposit. Alternatively, if paying via the bank, please add £20.00 to cover bank charges.

The payment can be made by:

• International Credit Card (Visa, MasterCard) and Debit Card (Visa, Visa Electron, Maestro). If paying by card, cardholder acknowledges that payment will be taken in GBP unless cardholder is present at Acorn office at time of payment being taken and at that time opts for payment to be taken in the native currency of the card, at the prevailing rate set by our bank.

We do not accept American Express or Diners.

• Cheque in £ GBP payable to Acorn (must be received more than 21 days prior to arrival date)

• Bank Transfer in £ GBP

Please note that payment - when made by credit/debit card - is taken in GBP, irrespective of the cardholder's native currency.

Important: To register your booking, you must send by fax (0044 (0) 207 636 8325) or by post a copy of the bank transfer advice, from your bank.

If a booking is made with 21 days or less notice from the arrival date, payment can only be made by credit or debit card or bank transfer.

ACORN POLICY :

Should Acorn need to change the booking, alternative accommodation will be offered, or a full refund given.

Acorn cannot accept responsibility for any loss of luggage, valuables or for injury sustained during your stay, whether in an apartment provided or whilst you are away from home. Therefore we strongly recommend that full travel insurance is taken out. Our company endeavours to maintain the highest standards for our clients, but are unable to take responsibility for any inaccuracies in our literature, brochures or any information provided by third parties.

CANCELLATION

Any request for a cancellation must be made by email or by post and will take affect from the date the request is received at our offices. Our conditions are as follows:

Advance payment (deposit) is non-refundable for all cancellations

• Cancellation more than 31 days before your arrival: 20% deposit is payable/non-refundable and any remaining monies paid will be refunded.

• Cancellation between 15 and 30 days before your arrival: 50% of the balance is non-refundable and any remaining monies paid will be refunded.

• Cancellation less than 14 days before your arrival: The full balance is retained and no monies refunded.

For long term stays (more than 4 weeks), should you wish to shorten your stay you must give 3 weeks notice in writing, in order to be refunded these monies. Should you leave the apartment without giving the notice required we will retain the amount corresponding to those 3 weeks rent.

Clients are strongly recommended to ensure that they have suitable travel insurance.

AMENDMENTS

Any booking amendments requested by the client cannot be guaranteed by Acorn and if there is not availability as per the amendment requeste, our standard cancellation policy applies. A £30.00 administration fee applies for all amendments.

FORCE MAJEURE

Acorn shall not be liable to any person by reason of any delay or failure to perform any obligations under this contract if the delay or failure was due to any circumstances beyond Acorn's reasonable control.

DAMAGE/LOST KEY DEPOSIT

We require £300 GBP deposit either in cash, cleared funds or credit/debit card, as damage deposit. If taken by cash or cleared funds, your deposit will be returned to you within 14 days, if taken by card, it is only a preauthorisation on funds.

There are no charges, unless:

The conditions relating to reservations, payment and cancellation are not respected.

If keys are lost or unreasonable damage is caused

WIRELESS INTERNET ACCESS

Wireless internet access is available whilst residing at Acorn Apartments upon request for a supplementary cost of £12.00 per device, or £3.00 per week if staying for longer than one month. Access can only be provided if the wireless network registration form is correctly completed and the relevant fee paid.

Acorn aim to process your registration within one working day of the time of payment and receipt of completed form.

If returning the wireless request form to Acorn in advance of your arrival, the fee for wireless connection will be taken prior to your arrival using card details provided. If this form is handed to Acorn on arrival or Acorn do not have card details then payment must be made by credit/debit card or by cash in person at our office, within office hours.

	Home About Us Things to do Accomm- odation Group Bookings Business Travel Special Offers How To Book Terms And Conditions Agents Contact Us Wireless Request About Acorn of London Why Rent an Apartment? Why come to London?Useful Links Getting around in London What's on this Season? Lots of choice Accommodation Details Clerkenwell Baker's Row Crawford House Kamen House Minerva Court Bloomsbury 43/45 Gower Street 51 Gower Street Bedford Place Bloomsbury Place Janet Poole House Simple Booking Process Availability Request Become an Agent Find out more about working with us How to get in touch How to find us Maintenance Request Form
	RESERVATION PROCEDURE Please contact our offices by telephone,email or fax to find out about availability in our buildings. You may hold a booking on a flat for up to 2 days, at Acorn's discretion. Bookings are confirmed upon receipt of written confirmation and payment of either the full balance or a 20% non-refundable deposit, depending on how close to arrival the booking is made (see 'Payment' section below for full details). STAY: Minimum stay 3 nights – Janet Poole House minimum stay 1 night Check-in time: 2.00 pm Check-out time: 10.00 am Keys available 24 hours per day (after 2pm check-in time) at nearby office close to British Museum; full details regarding key collection are provided at time of booking. Transfers and meals are not included in the cost. All extras must be paid for during your stay. The majority of our apartments have a telephone line into which calls may be received but in order to dial out, a pre-paid telephone card is required. This can be purchased from most local newsagents. If there are any problems within the apartment during your stay please call 0800 328 8297 (this is a free phone number when calling from your apartment). PAYMENT: Full payment must be received six weeks prior to arrival date. If payment is not received Acorn on the due date, Acorn reserves the right to cancel the booking immediately upon notice. For bookings made less than 21 days prior to arrival, payment can only be made by card or bank transfer. Payments will be automatically taken by Acorn using credit card details provided on booking form unless we are specifically instructed otherwise at lease 3 working days prior to due date. Invoices paid by credit card will be subject to a 3% surcharge on all transactions including the deposit. Alternatively, if paying via the bank, please add £20.00 to cover bank charges. The payment can be made by: • International Credit Card (Visa, MasterCard) and Debit Card (Visa, Visa Electron, Maestro). If paying by card, cardholder acknowledges that payment will be taken in GBP unless cardholder is present at Acorn office at time of payment being taken and at that time opts for payment to be taken in the native currency of the card, at the prevailing rate set by our bank. We do not accept American Express or Diners. • Cheque in £ GBP payable to Acorn (must be received more than 21 days prior to arrival date) • Bank Transfer in £ GBP Please note that payment - when made by credit/debit card - is taken in GBP, irrespective of the cardholder's native currency. Important: To register your booking, you must send by fax (0044 (0) 207 636 8325) or by post a copy of the bank transfer advice, from your bank. If a booking is made with 21 days or less notice from the arrival date, payment can only be made by credit or debit card or bank transfer. ACORN POLICY : Should Acorn need to change the booking, alternative accommodation will be offered, or a full refund given. Acorn cannot accept responsibility for any loss of luggage, valuables or for injury sustained during your stay, whether in an apartment provided or whilst you are away from home. Therefore we strongly recommend that full travel insurance is taken out. Our company endeavours to maintain the highest standards for our clients, but are unable to take responsibility for any inaccuracies in our literature, brochures or any information provided by third parties. CANCELLATION Any request for a cancellation must be made by email or by post and will take affect from the date the request is received at our offices. Our conditions are as follows: Advance payment (deposit) is non-refundable for all cancellations • Cancellation more than 31 days before your arrival: 20% deposit is payable/non-refundable and any remaining monies paid will be refunded. • Cancellation between 15 and 30 days before your arrival: 50% of the balance is non-refundable and any remaining monies paid will be refunded. • Cancellation less than 14 days before your arrival: The full balance is retained and no monies refunded. For long term stays (more than 4 weeks), should you wish to shorten your stay you must give 3 weeks notice in writing, in order to be refunded these monies. Should you leave the apartment without giving the notice required we will retain the amount corresponding to those 3 weeks rent. Clients are strongly recommended to ensure that they have suitable travel insurance. AMENDMENTS Any booking amendments requested by the client cannot be guaranteed by Acorn and if there is not availability as per the amendment requeste, our standard cancellation policy applies. A £30.00 administration fee applies for all amendments. FORCE MAJEURE Acorn shall not be liable to any person by reason of any delay or failure to perform any obligations under this contract if the delay or failure was due to any circumstances beyond Acorn's reasonable control. DAMAGE/LOST KEY DEPOSIT We require £300 GBP deposit either in cash, cleared funds or credit/debit card, as damage deposit. If taken by cash or cleared funds, your deposit will be returned to you within 14 days, if taken by card, it is only a preauthorisation on funds. There are no charges, unless: The conditions relating to reservations, payment and cancellation are not respected. If keys are lost or unreasonable damage is caused WIRELESS INTERNET ACCESS Wireless internet access is available whilst residing at Acorn Apartments upon request for a supplementary cost of £12.00 per device, or £3.00 per week if staying for longer than one month. Access can only be provided if the wireless network registration form is correctly completed and the relevant fee paid. Acorn aim to process your registration within one working day of the time of payment and receipt of completed form. If returning the wireless request form to Acorn in advance of your arrival, the fee for wireless connection will be taken prior to your arrival using card details provided. If this form is handed to Acorn on arrival or Acorn do not have card details then payment must be made by credit/debit card or by cash in person at our office, within office hours.