Welcome to Acorn and we hope you enjoy your stay with us.
Should you wish to contact us during whilst you are here, our office is open from 9:00am to 5:30pm Monday to Friday, so feel free to pop in or give us a call on 0207 636 8325.
Please note that, regardless of whether or not, you reported an issue in person or placed a call, all maintenance, housekeeping or internet issues need to be reported to us in writing using the applicable enquiry type at the bottom of this page. Alternatively, you can also email us using either one of the following emails (please ensure you choose the correct email to report your issue and remember to include your name, email address and property where you are stay, both address and apartment number):
If you have an emergency between 5:00pm and 8:30am, we have an emergency call out number: 07960 151 690. Please only use this for genuine emergency issues concerning you or your flat.
If you have logged a maintenance issues with us and feel that the issue is not being dealt with on a timely basis, please email us on: firstname.lastname@example.org
Most of our flats have a landline telephone and you will find the number of this on your welcome letter. You are able to receive incoming calls to this number but if you wish to dial out, you will firstly need to buy a prepaid telephone card; these are available from most newsagents and supermarkets.
In order to more effectively support our guest internet system, and deal effectively with any difficulties experienced, we have introduced individual internet access codes for each user. This will mean that in the event of any problems we can more efficiently track your device access through the system. To get an access code, please contact us directly using the below form.